I use Team Up to host our online class bookings. They are a UK based company specialising in online bookings for fitness people. For your membership direct debit I use Go Cardless. They are a well established and trusted company servicing the Financial Times, Virgin Media along with several Council Authorities. If you have Virgin TV or Broadband, or pay your council tax by Direct Debit, they have probably been handling your payments for some time.
You can leave any mat class at any time but, you will always pay for the current term in full. So at the very least you should try to finish your current block of classes. Just let me know before your current term ends and I will sort that out with you directly. Then I will square up your payments so you're only paying for your last lessons with me.
Current prices and policies are subject to change at any time. All changes will be noted on the website.
The teacher may change at any time. This may be due to cover due to the regular teacher being unavailable for any reason or a permanent change. Any permanent change will be emailed to everyone attending the class affected. All classes run in blocks roughly in line with state school term time.
All classes are pre-booked and payment is by monthly direct debit on our online booking system. If you leave at any time for any reason your space is lost unless you pay in full to secure that time/class until your return. If you choose not to pay, I will do my best to offer you a space in a class dependent on what is available on your return.
There are no refunds for missed classes for any reason. You cannot carry over missed classes to another term. See below for more information on refunds.
I keep the numbers small so I can be hands-on with you, giving you good correction and feedback. I see the same group each week so I get to know you and know what you need. I don't run drop in classes for these reasons.
BE REALISTIC PLEASE... I can't run small classes unless you all pay regardless of your attendance. If you know you are going to miss a lesson then book yourself out so someone else can use your space, likewise you may book a space in another class if it's available.
I want to give you the best experience I can and teach you how to exercise effectively and, with highly qualified and motivated guest teachers who work hard, make sure you have the right exercise prescription for your needs within a small class.
I have made this as clear as I can so there is absolutely no misunderstanding for anyone coming to class. You may think it's a little harsh but I would rather be straightforward about it.
Ultimately it's a business - a small and local business that has been running now since 2011. I am proud to be heading it and hope to introduce a couple more teachers who will work hard with every one of you to provide the best we can, teaching you how to exercise effectively. Like you, I have all the usual bills to pay. Your term fees pay my wages, the rent, the equipment, my continued education and all the other expenses involved in running any business.
I love what I do and I want you to love it too.